Car Candy Policies
Thank you for your interest in Car-Candy.com, the home of Car Candy™ license plate frames. Your satisfaction is our top priority! Please read carefully our Store and Shopping Policies below. By having submitted your purchase order you agree to be bound by the terms & conditions stated below and we agree to be bound by the same.
You may place orders 24/7 via this website, by fax: (818) 879-1490 or by email: Support@Car-Candy.com. We accept the following methods of payment: Visa, MasterCard, Discover, American Express & PayPal. If you wish to pay with an alternate method, please contact customer care at Support@Car-Candy.com
For other sales inquiries, to open a wholesale account, or to contact our customer service dept. for any reason, please email us at: Support@Car-Candy.com
Or you may call us at (818) 807-4002 M-F 9am-5pm Pacific Standard Time. We always try to get back to you as soon as possible.
Your satisfaction is our priority! If you are not satisfied with this product for any reason, you may return the product for a full refund of purchase price within 30 days from date of purchase by emailing the refund request to: Support@Car-Candy.com with “RETURN” in the subject field. Return instructions will be sent to you.
All Car Candy ™ products have a 1 year warranty on the adhesion of the crystals and embellishments. We use an industrial-strength adhesive to adhere all embellishments to our frames and all Car Candy ™ frames are designed to be weather-resistant and to withstand car washes and every day activities. In the rare instance where a crystal or embellishment falls off the frame, we will either send you a replacement crystal/embellishment, or if we no longer carry that frame style or crystal/embellishment, we will (upon receiving the defective frame) give you an equivalent credit to purchase a new frame. To receive a replacement crystal/embellishment, please email us at: Support@Car-Candy.com. Send a close-up photo of your frame and your contact info. We will then send you your replacement crystal/embellishment along with instructions of how to adhere. If we are sending you a credit, please mail the defective frame along with your receipt & contact info to: 67 Sherwood Drive, Westlake Village, CA 91361. Upon receiving the frame, we will send you an equivalent credit to purchase a new frame. Any damage caused from improper installation/maintenance or from normal wear is not covered by the warranty.
The time needed to ship merchandise will vary depending on the shipment’s location & the time of year. If you have any special needs or concerns, we are here to help. Please feel free to email us at support@Car-Candy.com Damaged shipments from handling must be claimed immediately with the freight carrier. We are not responsible for damage caused by the freight carrier.
Car-Candy.com is required by law to charge California state residents 9.75% sales tax on all products. Sales tax will be automatically added to orders shipped within the state of California. All orders shipped outside of California are not taxable.
Your personal information is not shared with any other party. We only request the information we need to process your order.
Laws concerning license plate frames and car decals vary from state to state. Car-Candy.com, the manufacturer and retailer of Car Candy™ license plate frames assumes no responsibility for any use and application of this product in violation of any applicable law. Before installing any Car Candy™ product, please check your state/provincial and local/municipal laws and regulations regarding license plate use. Car-Candy.com will not be liable for any damages of any kind arising from the use of this site, or the use of any products sold from this site, including, but not limited to direct, punitive, indirect, incidental, and consequential damages. By placing an order, the Customer Agrees and understands that Car-Candy.com is not liable and will not cover any other types of damages or “claims” that may have arisen as a direct or subsequent result of product use or to other personal property of any kind. By submitting your order, customer agrees to hold Car-Candy.com harmless of any other claims or damages arising as a result of product purchase or use.
Thank you for visiting Car-Candy.com!